Vanliga frågor

You can currently order charging cards to the following countries:

- Sweden
- Norway
- Denmark
- Finland

More countries to be added, please check back soon.

You might have noticed that most charging stations have a field were it says ”RFID”. This is to indicate that you can start and stop a charging session by using radio frequency identification (RFID).

A charging card with RFID is a plastic card or tag that uses RFID-technology to send information between the card and the reader (which in this case is in the charging station). RFID-technology is used in credit cards, bus passes, etc.

You can order the Northe Charging card through our mobile app. Once your charging card has arrived you need to connect it to your account before you can start using it. This is also done in the mobile app.

Once the charging card is connected to your Northe Account you can start and stop charging by pressing the card against the RFID-reader on charging stations that support charging through an RFID-card. Because your charging card is connected with your Northe Account, you will automatically be debited the charging amount from the payment method that you have selected for your Northe account.

1. Open the app and go to ”Profile”, click on ”Charging Card” and then "Order charging card".

2. Fill out the form required to process your order and press ”Send”.

3. Check your email inbox for an order confirmation. Your card is on its way!

You are likely seeing this station because you have disabled the “Supported providers” option in the filter function.

When disabling the “Supported providers” the user will see charging stations which are not supported by Northe, meaning that you cannot initiate or pay for a charging session through the Northe app. In order to charge at these stations, please contact the charging station operator.

We usually deliver ordered charging cards within 7 business days. Sometimes the delivery time will be longer due to high-demand or during public holidays.

This issue might be caused because charging at the specific charging station through the Northe app is not supported. Please ensure that you have toggled the “Supported providers” filter on and that the station is visible in the Northe app.

If you have taken the steps above, the problem might be caused because the charging station operator hasn’t yet sent us the necessary information required in order for us to enable charging at that specific station (this might especially be the case if the charging station was recently opened for operations).

If you are experiencing this problem at more than one charging station we encourage you to contact our customer service.

Each plug can only have one plug ID. If the charging station has the same plug ID for both CHAdeMO and CCS, the station will try to start both plugs.

This is a known problem which our service provider is working on. Try to restart your charging session by detaching the plug and wait a few seconds until the station has reloaded. Then try again by starting the charging in the app before you connect the plug into your car.

After you have selected a charging station in the app, you can see the kW capacity under each plug ID.

Charging sessions fail for various reasons. A common cause is that the charging station has the same ID–number on both CCS and Type 2 plugs.

If this is the case, try to detach the plug gently from the car and wait a few seconds for the station to reload. Then try again by first starting the charging session in the app and then connect the plug into the car. If it still fails, please contact the charging station support in the app for help.

1. Select your plug and connect it to your car. You start and stop your charging session directly through the app or by your charging card.

2. To stop the charging, simply start the Northe app and select ”Stop”. If you’ve started your charging with charging card you can stop the charging through the app or by tapping the card against the RFID reader at the charging station.

3. When your charging session is finished, gently remove the plug from your car and place it back at the charging station. If your use your own charging cable you also need to remove it from the charging station.

Each plug can only have one plug ID. If the charging station has the same plug ID for both CHAdeMO and CCS, the station will try to start both plugs.

Try to restart your charging session by detaching the plug and wait a few seconds until the station has reloaded. Then try again by starting the charging in the app before you connect the plug into your car. If you're still experiencing this problem we recommend that you contact the station operator or report the station in the Northe app.

You can find charging stations by using the map in the Northe application. Alternatively, you can find charging stations by writing an address or the charging station ID number in the search field. Please bear in mind that the results you’re seeing are affected if you have applied a search filter.

You can find and choose your charging station by using Northe's map in the app. You can also find a station by writing your adress or the charging station ID number in the search field. There are different charging plugs at the charging stations, such as: Type2, CCS and CHAdeMO.

Type2: This plug is considered to be the standard plug model in Europe. Most of the public stations are equipped with a Type 2 socket. Charging power levels of up to 43 kW, though in practice, the value is usually between the range of 7,4 KW – 15,3 KW.

CCS (Combined Charging System): An improved version of Type 2, with two additional power contacts for quick DC charging (direct current charging power levels) of up to 350 kW. Most of the DC chargers today are usually around 50 kW and above.

CHAdeMO: This plug is a quick charging system that was created in Japan and have a charging capacity up to 50 kW in public charging stations.

Sometimes the information from the station has a delay, and the app continues to count the time until the CDR (Charge Detail Record) is delivered. Once it’s delivered the actual session will be shown. You will only be charged the amount of energy that was delivered.

Northe's prices are variable and follow the fluctuations of the market. You can always see the price charged per kWh before starting the charging session in the app

You can see your charging history by opening the Northe app and selecting "Charging Sessions".  By pressing on a charging session you can view and download the full invoice.

At the moment it’s not possible to stop a charging session through the app if you have initiated the session through the Charging card. We’re working on a solution to this problem.

Much as you have different accounts under your bank account, you can have more than one account under your Northe account.

"User account"  is your account in the Northe app. You may register or log in to your user account from the Northe mobile app.

When you are charging in the Northe app you must select which account to debit for the charging session. These accounts can either be your own personal account "My account" or a shared account "Billing account".

"My account" is the default account under your user account. Unlike a billing account "My account" cannot be shared or debited by other users.

A "Billing account" is created by you or someone else (for example your employer). If you are the administrator of a Billing account you can invite other users. This will allow them to debit the payment method selected for the account. If you are invited to a Billing account, your charging will be debited to the administrator of the account.

If one or more Billing accounts are connected to your user account, you may select between each respective "Billing account" and "My account" in the profile menu (settings).

Go to your profile and then continue to "Charging sessions", from there you will be able to choose what period of time you want to see.

Yes, you may register an account through your Apple or Google ID. Swedish and Danish users may also use BankID or NemID.

To create a billing account, open the Northe app, select "Cards & Payments". Then press "Create billing account" and follow the instructions.

If you would like to delete your account, please contact customer support for assistance.

Before a charging session is initiated through the Northe app, a screen will appear with information about the charging station (for example showing price and kW). Before pressing “start”, which will initiate the charging session, please select the account that you would like to debit under “Billable account”. The account shown under “Billable account” will by preference be your active account.

You can change your active account at any time by pressing the name of the account, visible under your name in the Profile menu (settings).

You can change which account is debited through the charging card by logging into your Northe account, opening your profile and selecting “Charging cards”. From there press the three dots to the right of the Charging card name (if you have not changed the name of your charging card this will likely be a combination of letters and numbers).

Once you have pressed the three dots icon, press the yellow icon and select which account you want the charging card to debit.

Problems relating to adding a credit card are usually caused by the verification process from the bank that your credit card is issued by. Please check that you have followed all the steps below:

1. Did you get a security code sent by SMS or email from your bank?

2. Have you added the code in the right format?

3. Is your credit card open to online and international purchases?4. Have you asked your bank for assistance?If you still are not able to add your credit card, please contact our customer support.

To log in to Northe with your Leaseplan account, please follow the steps below.

Start the Northe app and press “log in with E-mail”.

Enter your Leaseplan-email and use the fleet reference ID which you have received from Leaseplan as password.

If you have lost your fleet reference ID you can access your account by resetting your password in the Northe app. When resetting your account, please bear in mind that you have to enter your Leaseplan e-mail address.

If you already have a registered account with your email and then login with your digital ID, a second account will be registered in your name. We are aware of this problem and are currently working on a solution.

To add your credit card in the app: go to "Profile"; "Cards & Payment"; "Add credit card". You need to be logged in and have an account to be able to add your credit card.

Go to "Profile" and press the field with your name, to make it expand. Press the "Edit profile" button, and don't forget to save!

Register an account by starting the Northe app and select the preferred method of registration. If you want to register through e-mail, select ”Sign up” in the log in menu.

To add your vehicle: begin with logging into the app then select "Profile"; "Vehicles"; "Add vehicles".

You add your vehicle by registering your license plate number, selecting car model, and pressing “add”. Bear in mind that you need to be logged in and have an account to be able to add your vehicle. Unfortunately, It's not possible to add a personalized registration plate number.‍

It is currently not possible to merge two different user accounts. If you only wish to use one of your registered accounts, please contact customer service and request that they delete your other account.

A common reason for this error to occur is because you are attempting to add a hybrid car. It is currently only possible to add pure electric vehicles

Currently, it's only possible to register a regular vehicle license plate number to your account.

Through the filter function you can select which charging plugs you want to see based on the charging speed and/or if charging is supported through the Northe app.

Open the filter by pressing the button to the right of the search bar in the Northe app. Select the range of charging speed that you want to be visible in the map. If you only want to see charging stations where charging can be initiated through the Northe app, enable “Supported providers”.

You can connect to the billing account by pressing the link in the invitation letter sent to your email address. If you are not automatically connected to the account you can copy and paste the code found in the invitation letter in the Northe app under “Accept invitation”.

Through the Northe app you can create one or more billing accounts.

The purpose of a billing account is to allow other users to pay for their charging through the administrator's credit card without the administrator having to share the credit card information. It also allows the administrator to receive invoices whenever a user debits the billing account to pay for charging.

A billing account allows several users to pay for their charging sessions through the payment method selected by the administrator of the billing account. When you create a billing account you will automatically be designated as the administrator of said account and can invite/remove other users. As the administrator of a billing account you will receive invoices generated after charging sessions from you or other users connected to the billing account when they pay for their charging through the billing account.

When you are connected to one or more billing accounts you can easily switch between the billing account(s) and your personal account by pressing the name of the account, visible under your name in “profile” menu. Please note that inviting another user to a billing account gives them access to paying for their charging through your credit card (or other payment method chosen by you). You can invite two other users to a billing account free of charge. To read more about your responsibilities as an administrator of a billing account, please read our Terms and Conditions.

To reset your password, open the Northe app, select “Sign in with E-mail” and then press “Forgotten your password?”The instructions to reset your password will be sent to your email address. If you’re still having issues resetting your password, please contact our customer support.