Lad os hjælpe dig

You might have noticed that most charging stations have a field were it says ”RFID”. This is to indicate that you can start and stop a charging session by using radio frequency identification (RFID).

A charging card with RFID is a plastic card or tag that uses RFID-technology to send information between the card and the reader (which in this case is in the charging station). RFID-technology is used in credit cards, bus passes, etc.

You can order the Northe Charging card through our mobile app. Once your charging card has arrived you need to connect it to your account before you can start using it. This is also done in the mobile app.

Once the charging card is connected to your Northe Account you can start and stop charging by pressing the card against the RFID-reader on charging stations that support charging through an RFID-card. Because your charging card is connected with your Northe Account, you will automatically be debited the charging amount from the payment method that you have selected for your Northe account.

Much as you have different accounts under your bank account, you can have more than one account under your Northe account.

"User account"  is your account in the Northe app. You may register or log in to your user account from the Northe mobile app.

When you are charging in the Northe app you must select which account to debit for the charging session. These accounts can either be your own personal account "My account" or a shared account "Billing account".

"My account" is the default account under your user account. Unlike a billing account "My account" cannot be shared or debited by other users.

A "Billing account" is created by you or someone else (for example your employer). If you are the administrator of a Billing account you can invite other users. This will allow them to debit the payment method selected for the account. If you are invited to a Billing account, your charging will be debited to the administrator of the account.

If one or more Billing accounts are connected to your user account, you may select between each respective "Billing account" and "My account" in the profile menu (settings).

The list of supported electric vehicles models is continuously updated. If we don’t currently support your car model, please try again in a few weeks.

Each plug can only have one plug ID. If the charging station has the same plug ID for both CHAdeMO and CCS, the station will try to start both plugs.

This is a known problem which our service provider is working on. Try to restart your charging session by detaching the plug and wait a few seconds until the station has reloaded. Then try again by starting the charging in the app before you connect the plug into your car.

The Northe app features a route-planner that suggests a route based on charging points along the route. In order to make the route-planner more accurate, users can add their vehicle.

The route planner will then make recommendations based on your car model. With the current limited battery range of hybrid cars, the route-planner is unable to function properly. However, you can still use the Northe app to charge your vehicle.

Yes, you may register an account through your Apple or Google ID. Swedish and Danish users may also use BankID or NemID.